Privacy Policy

1. Our Contact Details

2. What Personal Information We Collect

We collect and store the following types of personal information:

• Client contact details (name, phone number, email address, and address)
• Clinical information including therapy notes, assessment results, and treatment plans
• Referral information from healthcare providers (such as GPs or other specialists)

3. How We Collect and Store Your Information

We collect your personal information:

• Directly from you before and during therapy and assessment sessions
• From you via correspondance (such as emails, messages)
• With your consent, from third parties including healthcare providers and schools

Your information is stored securely using:

• A professional practice management system designed for healthcare providers
• Secure productivity platforms for administrative and operational purposes

All systems are configured with appropriate security settings and provide strong built-in security features, such as multi-factor authentication, encryption and secure configuration.

4. Why We Collect Your Information

We collect your personal information to:

• Manage client bookings and appointments
• Provide therapy and clinical services
• Send appointment reminders
• Process billing and payments
• Maintain accurate clinical records

5. How We Use and Disclose Your Information

Your personal information will not be shared with any other party, except in the following circumstances:

• When there is a serious threat to your safety or the safety of others
• When compelled by a court order or subpoena
• When required by law, including mandatory reporting obligations (such as child safety concerns)
• When you request information to be shared with third parties to support your treatment or transfer of care

Outside of these circumstances, we maintain strict confidentiality of all client information.

6. Information Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Your information is stored securely using a professional practice management system designed specifically for healthcare providers, which includes built-in security safeguards such as encryption, secure access controls, and regular security updates.

7. Record Retention

In accordance with Psychology Board of Australia guidelines, we retain client records for a minimum of 7 years after your last contact with our service, or until you reach age 25 if you were under 18 at the time of service, whichever is longer. After this period, records are securely destroyed.

8. Consent

During the intake process, you will be asked to complete and sign a consent form. This form outlines how your personal information will be collected, used, and stored, and confirms your agreement to proceed with treatment under these terms.

9. Accessing and Correcting Your Information

You have the right to access your personal information and request corrections if needed. To access your information or request a correction, please contact us via email at hello@maierpsychology.com.au.

10. Making a Complaint

If you believe your personal information has been mishandled, you can lodge a complaint by contacting us via email at hello@maierpsychology.com.au. We will investigate your complaint and work to resolve the issue promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or phone 1300 363 992.

11. Overseas Disclosure

Your personal information will not be disclosed outside Australia.